Survey: Most Hotel Guests Want AI Working in the Background, Not at the Front Desk
A study by Mews that surveyed 3,250 travelers showed that 89% like AI to play a helping part, or a blend of AI and people, and that staff members were the top pick at each touchpoint the study checked.
Hotel technology company Mews surveyed 3,250 travelers about how they feel about artificial intelligence during a hotel stay. The results were reported by Travel Daily News and Hospitality Net.
According to the reports, 89% of respondents prefer either hybrid hospitality or AI that works behind the scenes. Hospitality Net calls this setup AI that assists from the background, not AI that takes over the front desk.
Both outlets say human service still matters throughout a stay. Hospitality Net also reports that, across all nine points of guest contact examined in the study, travelers chose human help ahead of AI.
What it means for travelers
The results suggest many travelers still want to deal with real people when they check in and during their stay. AI tools that work out of sight may be easier for guests to accept than AI that replaces staff. This could shape how hotels use technology in the future.
What to watch next
The notes do not say whether hotels will change their services because of this survey.
How the story unfolded
Read the original reporting
- Travel Daily News – Many of the hotel guests want AI behind the scenes rather than leading the stay, Mews finds ↗
- Hospitality Net – 89% of guests want AI working behind the scenes, not running the front desk, Mews finds ↗
Quick questions
What happened?
A study by Mews that surveyed 3,250 travelers showed that 89% like AI to play a helping part, or a blend of AI and people, and that staff members were the top pick at each touchpoint the study checked.
What does this mean for travelers?
The results suggest many travelers still want to deal with real people when they check in and during their stay. AI tools that work out of sight may be easier for guests to accept than AI that replaces staff. This could shape how hotels use technology in the future.
What happens next?
The notes do not say whether hotels will change their services because of this survey.
Where does this information come from?
This brief is based on reporting from Travel Daily News and Hospitality Net. Links to the original stories are listed on this page.
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How we made this brief: RoamSun brings together facts reported by the outlets listed above and writes a fresh, short explanation with the help of AI. Every brief is checked so it does not copy the publishers' wording. The original reporting belongs to those outlets – please read their full stories.
